Hi, I'm Sufian Adnan
Cybersecurity & IT Analyst
Passionate about cybersecurity, automation, and IT operations with hands-on experience supporting enterprise environments, streamlining workflows, and securing digital systems.
About Me
I'm Sufian Adnan — a cybersecurity and IT analyst based in Toronto with a passion for solving complex technical problems and building tools that make teams faster, smarter, and more secure.
Most recently, I worked at Liberty Mutual Canada, supporting hundreds of employees across the country. I handled everything from IT support to automation and identity management — even built internal tools that saved the team dozens of hours every month. I also helped document and streamline a lot of behind-the-scenes processes so things ran more smoothly for everyone.
I’ve worked with tools like ServiceNow, Jira, Microsoft Graph API, and SailPoint, and I enjoy using both code and communication to tackle problems. I’m always learning something new, and I care about building secure systems that actually work well for the people using them.
I’m open to new roles where I can keep growing, contribute meaningful work, and help teams stay secure and efficient without all the unnecessary friction.
Security Focus
Dedicated to proactive threat protection and risk mitigation
Problem Solver
Analytical thinker with strong troubleshooting abilities
Continuous Learner
Always expanding knowledge of emerging threats and security technologies
Technical Skills
Cybersecurity Skills
- Penetration Testing
- Vulnerability Assessment
- Incident Response
- SIEM & Threat Intelligence
- Firewall & VPN Configuration
- IDS/IPS (e.g., Snort, Zeek)
- Security Compliance & Auditing
- IAM & Endpoint Protection
IT & Cloud Skills
- System & Network Administration
- Cloud Security (Azure, AWS)
- Virtualization & Automation (Docker, Ansible)
- Scripting: Python, Bash, PowerShell
- Database Management (MySQL, Oracle)
- Monitoring & Logging (Splunk, ElasticSearch)
- Web Dev: Node.js, React, Flask, Django
Tools Experience
Google IT Support
Issued Dec 2022 via Coursera
Credential available on Coursera
IBM Data Science
Issued Aug 2023
Google Cybersecurity
Issued Jun 2023 via Coursera
Google Cloud Cybersecurity
Issued Jul 2024 by Google
Credential available on Google Cloud
Microsoft Cybersecurity Analyst
Issued by Microsoft
Credential from Microsoft specialization
Proofpoint Ransomware Specialist
Issued Apr 2025 · Expires Apr 2026
Certified by Proofpoint
In Progress
ISC2 Certified in Cybersecurity (CC)
Also pursuing CompTIA Network+
Work Experience
IT Support Specialist
Flat 6ix Sales · Vaughan, Ontario, Canada · Hybrid
- Provided IT support for 8 workstations, maintaining network stability in a 10-employee dealership.
- Managed and troubleshot printers ensuring continuous uptime for dealership operations.
- Supported security systems including cameras, Ring doorbells, smart lights, garage doors, and door sensors.
- Learned and administered DealerCenter software to assist staff with daily management tasks.
- Configured and maintained network devices for seamless connectivity and integration.
- Managed company iPhones including service plans, billing, software updates, and device refresh cycles.
IT Analyst
Liberty Mutual Canada · Toronto, ON
- Supported 300+ employees nationwide via Jira, handling 1100+ tickets with 99.89% SLA adherence and 5-star satisfaction.
- Managed IAM provisioning (AD, LDAP) for new hires through SailPoint, ensuring compliant onboarding.
- Created 30+ Jira automations, cutting manual approvals by 40% and streamlining workflows.
- Led documentation and knowledge-sharing initiatives, reducing support time and boosting efficiency.
- Used Python to build 20+ automation scripts, saving over 50 hours/month in manual work.
- Tested and implemented new processes with 99% compliance to reduce operational impact.
- Improved team productivity by 20% through active collaboration and constructive feedback.
IT Support Analyst
SharpITS · Toronto, ON
- Resolved 600+ account-related technical issues using ServiceNow, maintaining 98% satisfaction.
- Proactively followed up on 600+ support cases, ensuring a 95% customer satisfaction rate.
- Maintained accurate documentation for 300+ employees in ServiceNow with full compliance.
- Delivered first-line technical support via ticketing system, phone, and email.
- Trained 30+ users to handle common issues independently, improving self-sufficiency.
- Contributed team insights to improve support workflows and customer experience.
Customer Application Help Desk
Teleperformance · Toronto, ON
- Resolved 15+ technical issues daily, achieving the lowest ticket re-open rate on the team (2%).
- Improved customer satisfaction by 48% by clearly communicating complex solutions.
Featured Projects
Liberty Audit Toolbox
Internal tool to assist Liberty IT audits and asset tracking, improving compliance and efficiency.
- Created comprehensive audit and asset tracking toolbox for Liberty's internal IT team
- Addressed HR mismatches during access reviews to ensure proper access controls
- Automated asset tracking using ServiceNow and MS Graph API, saving 30+ hours quarterly
- Delivered detailed documentation and instructional walkthroughs for easy adoption
- Built as a Python CLI app
Liberty Financial Dashboard Automation
Automated dashboard for Liberty Finance to manage corporate card data and financial alerts.
- Developed real-time financial dashboard using AMEX API for balance and fee tracking
- Automated workflow updates and notifications based on financial thresholds
- Improved data integrity by integrating Microsoft Graph API with fuzzy matching
- Sent automated email notifications via Excel VBA from a shared corporate mailbox
- Used Azure for secure token hosting and authentication
- Followed Agile methodologies with daily scrums and sprint tracking
CareerTracker
A comprehensive platform to help users track career progress, goals, and skill development.
- Built responsive React frontend with modern UI/UX principles
- Developed RESTful API with Node.js and Express
- Implemented MongoDB for scalable data storage
- Added user authentication and session management
Seneca Scanner Phishing Exploit
A tool to detect phishing vulnerabilities and exploits within email systems.
- Developed automated phishing detection algorithms
- Created comprehensive security testing framework
- Implemented email parsing and analysis tools
- Generated detailed vulnerability reports
Spam Email Classifier
Machine learning web app to classify and filter spam emails efficiently.
- Trained ML models with 95%+ accuracy rate
- Built Flask web application with real-time predictions
- Implemented natural language processing techniques
- Created intuitive user interface for email classification
Education
Bachelor's Degree
Honours Bachelor of Information Technology – Cybersecurity
Seneca Polytechnic
2020 - 2025
Completed an Honours Bachelor’s Degree in Information Security with hands-on training in cyber threat analysis, risk management, and secure systems design. Gained real-world experience through two co-op terms and specialized coursework in network defense, vulnerability assessment, and compliance.
Continuous Learning
Ongoing Professional Development
Various Platforms & Resources
Ongoing
Actively pursuing ISC2 Certified in Cybersecurity (CC) and CompTIA Network+ certifications while staying up to date through security conferences and professional communities.
Get in Touch
I'm currently seeking new opportunities in cybersecurity and IT. Whether you have a job opportunity, want to collaborate, or just want to connect, I'd love to hear from you!
Toronto, ON, Canada
Open to remote and on-site opportunities
Quick Facts
Response time: Within 24 hours
Open to: Full-time, Contract
Availability: Immediate
Ready to Connect?
I'm excited to discuss how my cybersecurity expertise can help protect and strengthen your organization's digital infrastructure.